Terms and Conditions
Please read these Terms and Conditions carefully. Your use of Raftis Bespoke constitutes your consent to these terms and conditions. This agreement is between you and Raftis LLC concerning your use of (including any access to) the websites currently located at www.raftisbespoke.com.
All content of our website is the property of Raftis Bespoke and is protected by United States and international copyright laws. You are more than welcome to electronically copy and print hard copies of pages from RaftisBespoke.com solely for personal, non-commercial purposes. Other uses of our website, including reproduction, is strictly prohibited without prior permission. You may not use contact information provided on the site for unauthorized purposes such as marketing. You agree not to disrupt the function or attempt to interrupt the operation of the site in any way. Raftis Bespoke reserves the right to limit or terminate your access to or use of the site at any time without notice. You are personally liable for any orders that you place or charges or other liabilities that you incur prior to termination. Termination of access or use will not waive or affect any other right or relief to which Raftis Bespoke Fmay be entitled, at law or in equity.
We make reasonable efforts to accurately display and describe the attributes of products, including accurate colors, however the actual colors you see will depend on your device and how you are accessing our site, and we cannot guarantee that your device will accurately display such colors. It is your responsibility to ascertain and obey all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any product.
You have the ability to purchase or otherwise obtain certain products through RaftisBespoke.com or through other sales channels such as telephone orders, or our physical stores. If you wish to make a transaction, you may be asked to supply relevant personal information, such as your credit card number and its expiration date and zip code, your billing address and your shipping information. You agree that we have the right to use any credit card that you submit in connection with a transaction. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating the placement of an order and making the transactions. Your verification of information may be required prior to the acknowledgment or completion of any transaction. Therefore you agree to pay all charges incurred by you or on your behalf through Raftis Bespoke, including all shipping and handling charges. In addition, you are responsible for any taxes applicable to your transactions. Our e-commerce system enables us to confirm online orders by email, however the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.
Raftis Bespoke reserves the right, including without prior notice, to limit the availability of a discount or promotion or limit the number of items available or discontinue making available any of our products; to refuse to provide any user with any product. By making a transaction, you represent that our products will be used only in a lawful manner. Furthermore you agree that you will not resell any products or services obtained through a transaction in store, online or over the phone, unless we have provided permission prior to your transaction.
All returns (does not include bespoke garments) received within 14 days of the time of purchase will be credited to the original form of payment upon processing of the returned item(s). Item(s) must be unworn and it is up to our discretion to accept or deny the return based on condition. Your credit should appear on your next billing statement. Please allow up to 14 business days for receipt and processing of your return. We are unable to accept returns after 14 days of the date of purchase.
When placing an order for any bespoke garment from Raftis Bespoke, you agree to the following terms and conditions. Terms are valid for all bespoke purchases made on the date of acceptance of these terms and conditions and for all subsequent purchases unless otherwise provided. By paying upon ordering this represents acceptance of terms and conditions. All bespoke orders are final. No returns, refunds or exchanges allowed. All bespoke orders require full payment upfront. No order can be cancelled, changed or modified after payment. All bespoke sales are final.
Measurements are required for all new clients and may be required for existing clients who have not made custom garments in the past 3-6 months. If either case, only one garment will be made until fit is finalized.
Alterations may not be able to fully account for any weight gain/loss or change in client measurements and the cost of extensive alterations due to such changes in weight or body measurements will be charged to the customer.
Turnover time for production is approximately 8-9 weeks. This estimation for delivery does not constitute a promise or a contract. We do our best to meet requested deadlines but delays happen based on several factors. Minor alterations will likely be necessary and may add approximately 2 weeks after second fitting. Alterations requested after delivery to client must be requested and the garment brought back within four weeks of delivery date.
Raftis Bespoke suggests clients to pick up all garments in person to ensure that the client is satisfied with the fit of the garment. Clients who request delivery of garments within Manhattan will incur a $30 messenger delivery charge. All other deliveries by a common carrier will incur a $70 delivery charge, per garment. International deliveries will incur a $150 delivery charge.
Sale merchandise purchased online, by telephone or in store is not refundable and is a final sale.